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24 Events
  • 8:00 am — 11:00 am

    Understanding Control Area Network (CAN)

    B201

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    Communications have been essential from the beginning of history. In the modern vehicle communications are vital in order to control the on board systems within the vehicle. The first electrical data communications was Morse Code, where on-off signals were timed to provide information that would be sent on a wire. This basic idea of on (high) - off (low) signals is still the main way on board vehicle communications send and receive communications. This class will cover how the Control Area Network (CAN) works, how to diagnose the CAN system, and how to properly repair bus problems. With many real world case studies you will learn how to quickly diagnose this advanced communication system where it counts, in your service bays.
     
  • 8:00 am — 9:00 am

    Make Marketing Fun

    B306

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    Marketing can be fun when you learn how to recognize the missed opportunities that are right in front of you. How things such as community involvement, local outreach and sponsorship opportunities can brand you as a trusted local business, makes your name be remembered and recognized as a community advocate, a local business that cares about the community, and the causes that they care about. Not all of our marketing ideas are done to make money, some create loyal customers that trust us and would not think of going to the competition. Come and learn how we have achieved outstanding results while becoming the area leader with the most awards, community recognition, and the most trusted body shop in our markets.
     
  • 8:00 am — 9:00 am

    Visually Managed Collision Repair

    B303

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     “Connecting the Dots between High-Minded Lean Concepts and Real-World Results” Change in our industry today is accelerating, and so must the development of people, operations, and processes. Tactically Lean is for those collision repair operators, owners, and managers who understand that being successful moving forward will demand a great deal more than just business as usual. It will demand accelerated development and a desire to strengthen their operation skills and the skills of their teams. 

    Learn how to:
    • Implement Lean process without Disruption to their Business
    • Develop practical SOP and Lean process for their Business
    • Produce Predictable & Consistent Work Flow in their Business
    • Set Business performance goals & Accountabilities
    • Reduce Delays & Improve Production Cycle Times  
    • Improve Customer & Employee Satisfaction
     
  • 8:00 am — 11:00 am

    Pressure Waveforms - An Analysis From The Inside Out Part 2

    B202

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    Today, it is possible to diagnose a variety of engine mechanical issues without expending a lot of time or taking anything apart. How? Through the use of the Digital Storage Oscilloscope and specialized pressure sensors and/or transducers. In this class, attendees will learn what tooling is needed, how to capture the scope patterns and how to interpret them using a variety of real world examples (case studies). (This class will be taught in two parts, covering both the morning and afternoon sessions).
     
  • 8:00 am — 11:00 am

    Communication Issues, U Codes and Network Diagnostics

    B215

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    Since the advent of the computer controlled car the number of modules on said car keeps growing. Networks are the central nervous system of the modern vehicle. Network communications are essential to the proper operation and performance of safety and infotainment systems. Networks also gave us the ability to program modules and enhance our diagnostic abilities exponentially. However, when there is a communication breakdown, or a module becomes non-responsive, the diagnostics can be not so straight forward. Unplugging every module one at a time can be a time consuming, and sometimes fruitless, task. To make things worse, “U” Codes often leave “you” with little direction. This class will introduce technicians to a simplified, straightforward and logical step by step process to understanding and diagnosing network issues in the modern vehicle. Tooling options and techniques will be discussed. Real world case studies will be used to illustrate these techniques.
     
  • 8:00 am — 11:00 am

    Critical Thinking Diagnostic Strategies

    B216

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    This seminar will cover how to sharpening your diagnostic skills, knowing where to find first place to start, setting up a diagnostic game plan, using strategy based diagnostics and diagnostic routines, using PCM strategies and Enabling Criteria. This seminar has information on, batteries including coding and reprogramming, patristic draw, voltage drop, engine testing including relative compression, gas analysis, fuel flow testing, fuel trim, current ramping, PCM testing, pressure transduces, reprogramming, new way to test EVAP and much more.
     
  • 8:00 am — 11:00 am

    Air Fuel Sensor Operation and Testing

    B204

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    This class will focus on 4 wire air fuel sensor operation, and practical scan tool and multimeter testing.

    Discussion topics include the following:
    • Denso 4 Wire Air Fuel Sensor construction and operation
    • Toyota 4 Wire Air Fuel Sensor testing
    • Honda 4 Wire Air Fuel Sensor testing
    • Subaru 4 Wire Air Fuel Sensor testing
    • Case studies
     
  • 8:00 am — 11:00 am

    Mode $06: Diagnostics Beyond DTC’s

    B217

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    Mode $06 provides detailed test results that can be used to help diagnose a variety of issues. It is also a valuable tool when diagnosing OBD Emissions Failures. Monitors are key to OBD emissions testing success. Mode $06 provides the detailed results of monitors that have run to completion. Learn what Mode $06 is and how to decipher its meanings. Learn the basics of how to use Mode $06 to your advantage to help: Diagnose intermittent MIL's; Identify marginal components; Perform repair verification; and more. Warning! Mode $06 data cannot always be trusted! Time will be spent discussing when data is valid and when it should be ignored. Websites where Mode $06 data can be found will also be discussed. The goal of this course is to educate technicians on potential uses of Mode $06 and provide attendees with an additional tool to add to their diagnostic tool box.
     
  • 8:00 am — 11:00 am

    Advanced Technology Vehicles: Advanced Driver Assist Systems

    B208

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    You have seen them publicized on television. Advanced Driver Assist Systems (ADAS) that are developed to automate/adapt/enhance vehicle systems for safety and improved vehicle control. Some features are designed to avoid collisions and accidents by offering technologies that alert the driver to potential problems. Others to avoid collisions by implementing safeguards and taking over control of the vehicle. Adaptive features may automate lighting, provide adaptive cruise control, automate braking, incorporate GPS/ traffic warnings, connect to smartphones, alert driver to other cars or dangers, keep the driver in the correct lane or show what is in blind spots. These system are entering the aftermarket repair world. Be up to date on operation and diagnostic techniques that will enable you to keep these jobs profitably in your shop.
     
  • 8:00 am — 11:00 am

    Effective Electrical Troubleshooting: Stop-Start Technologies

    B207

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    Many vehicles are now being engineered with Stop-Start technology. Implementing automated stop-start technology in today’s vehicles is a cost-effective way to improve fuel economy and reduce emissions without affecting consumer acceptance. A Stop-Start system operates by cutting off the engine when the vehicle comes to a complete standstill, and automatically re-starts the engine when the driver releases the brake pedal. This operating strategy is often utilized in full hybrid-electric vehicles that have powerful electric systems, but is becoming more popular in non-hybrid vehicles that use traditional starter/battery configurations. We will cover manufactures using stop-start technology, dual battery and robust starter motor technologies, common components found on each system, diagnostic evaluation and repair methods and review important best service practices to handle working on vehicle's equipped with Stop-Start systems.
     
  • 8:00 am — 10:30 am

    Top 10 Mistakes Using QuickBooks...That Prevent You From Getting Timely and Accurate Information to Manage Your Business

    B308

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    Is your business hampered by the Top 10 mistakes made using QuickBooks that prevent your business from having reliable, accurate, and timely financial information to analyze and run your business? This program will identify the top 10 processes that cause this to happen, and how to correct them. Designed for owners, bookkeepers, and controllers. 
     
  • 8:00 am — 9:00 am

    Succession and Development Planning

    B305

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    This course teaches business owners and managers how to create development plans and succession plans that help to motivate different types of workers and to plan for attrition (both positive and negative) allowing business leaders to be proactive to staffing changes instead of reactive. The focus is on creating a meaningful work environment for employees from multiple generations by understanding the characteristics of each generation in the workforce today. This class is in process of being certified for CE credits and I-Car Alliance points. Upon completion of this course participants will understand how to create and implement succession plans and development plans for their staff in order to increase employee retention and satisfaction as well as creating a proactive staffing plan in writing.
     
  • 9:30 am — 10:30 am

    Must-Have SEO Building Blocks

    B303

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    In this presentation, we will provide you with a refresher on three of the most important factors that determine local search ranking and what you can do to optimize them, including why you should maintain a consistent name, address and phone number across all business listings and on your website, the numerous benefits of collecting online reviews, and close by discussing some best practices that will ensure you have enough reviews coming in.
     
  • 9:30 am — 10:30 am

    10-Step Process to Predictable Repairs

    B305

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    Repairing a vehicle properly and safely is a simple process of steps. This session offers a 10-step guide to audit your shop's quality and repair process. Learn the 15 things that cause a repair or process to fail that 99% of shops are doing today and how to address them. This class will show how simply following a 10 step process can lead to a high quality repair every time!
     
  • 2:00 pm — 3:00 pm

    Tactically Lean-Strategic Lean Implementation

    B305

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     Do you ever wish there was a way to implement more effective processes and procedures to help make your shop great? What about an effective way to constantly keep your team engaged and up-to-speed with these processes? If you have these type of questions, “Visually Managed Collision Repair” can help your shop achieve and maintain a leading edge. By providing the participant with the operational tools necessary to implement “Visually Managed Collision Repair” this course will address the aspects of “visual management” in a collision center. Collision centers that take advantage of “visual management” techniques will be able to address every aspect of collision production, sales and service in their own shop. “Visually Managed Collision Repair” is real world implementation of visual management techniques and queues in all phases of production and sales. Collision centers will drive consistent process into their collision centers; they will be armed with the understanding needed to change the way their companies operate!
     
  • 2:00 pm — 3:00 pm

    Sales Training for Estimators

    B306

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    A 20% increase in a shop owner's closing ratio could positively affect their bottom line significantly if he or she understands the value of estimating. It all starts with effective communication and negotiation. This class is delivered by Management Success' most requested presenter and includes effective role-playing drills as well as an interactive Q&A panel with owners of successful collision shops. The primary focus is to teach proven techniques for dealing with customers and insurance adjusters. Learn how to get customers off the phone and into the shop; how to resolve their objections and effective tips on how to handle insurance companies and get top dollar for your work!
     
  • 2:00 pm — 5:00 pm

    4 Keys to Lasting Success and Profit

    B201

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    Learn the four essential keys that will transform your life and make your business exciting and fun again! Re-ignite your passion for running a top performing company! Increase personal productivity with focus and time management secrets. Build systems to increase performance and get more free time. This is a high-energy, funny and inspiring presentation with state-of-the-art multi-media slides. The flow is: The Pain, The Problem, The Solution, The Benefit.
     
  • 2:00 pm — 5:00 pm

    Achieving Operational Excellence

    B203

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    Operational excellence is a business strategy for gaining your competitive advantage. It is the execution of your processes more consistently and reliably than your competition and the ability for every employee to see the flow of value to the customer. Employees will also be able to correct the flow before the customer knows there is an issue with delivering value.

    Operational excellence is the constant pursuit of improved performance and profitability in every area of your company. There are four core areas:
    • Talent acquisition and retention
    • Innovation and collaboration
    • Strategy and process alignment
    • Customer satisfaction
    Focus your business on being the market leader with strategies to deliver an exceptional experience for employees and customers.
     
  • 2:00 pm — 5:00 pm

    Selling the Invisible Service Solution

    B207

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    The profit structure of repair shops is changing. Have you every struggled with a drivability diagnosis and wondered how in the world you are going to get paid for the 8 hours your technician invested in properly identifying the root cause of the clients concern? This course is designed to help you master the skills needed when selling the invisible service solution. The most critical part of profitability for a repair shop is ensuring every segment of time is billed out and collected for every vehicle at the proper rate. You'll learn how to price Invisible Services in a way that customers will say yes to, as well as creating value for the service provided. We'll identify emerging profit centers that will help your shop stay profitable in the next 5 - 10 years.
     
  • 2:00 pm — 5:00 pm

    Think Smarter, Not Harder

    B208

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    Most shop owners and technicians (and everybody else by the way) spend most of their work- lives completing a series of tasks – very little thinking ( critical or other) ever occurs – as a result, thinking-atrophy starts to weaves its way into our daily lives. We become robotic in our actions with very little to no thinking taking place. The results of this behavior keeps us stuck in the same “rut.” The monotony of doing the same thing over and over without thought begins to takes its toll on the shop owner and his employees, and soon a sense of burn-out, fatigue and lack of passion sets in. We wonder what happened? Where did the fire go? How come I can’t seem to get a head? This session will take these questions head-on and reveal the results from people who have found their flow of smarter, more creative thinking which has lead them to the top of their fields. Based on the science and research from Mihaly Czikszentmihalyi (pronounced “cheeks sent me high”), PhD., and my own research (currently ongoing) with shop owners from all over the country.
     

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