Thursday, 8/9/2018, 8:00 AM - 10:00 AM
 B309

Why the Best Processes Fail When Pressured

Many shops have invested significant time and energy to document Standard Operating Procedures. Some have even gone to the lengths of visualizing Standard Work and implementing Standards. So why do the most well documented and supported processes still fail?

Seminar attendees will experience a fun and engaging simulation that demonstrates exactly why the best processes fail. You will understand the differences between Standard Operating Procedures, Standard Work, and Standards; understand when these important tools still fail and why, and understand how to avoid process failure.
Subject to change without notice
  • Speaker: Services Development Manager, AkzoNobel

    With 30+ years in the automotive industry, Rick began his journey in the body shop of a large automotive port-of-entry in 1987. Since joining AkzoNobel in 1994, he has held positions within in the Sales, Technical, Human Resources, and Business Services Departments. Although he has a strong technical background, Rick specializes in areas that focus on improving the Marketing, HR, Managerial, and Leadership aspects of a collision center. Rick is a graduate of the University of North Florida and has earned certificates from the University of Detroit Mercy and the University of Georgia.

  • Speaker: East Market Acoat Services Manager, AkzoNobel

    • 19 years of Sales and Management experience
    • Started with AkzoNobel in September 2006
    • Career with AkzoNobel began as an account manager in the metropolitan Atlanta area selling the Sikkens, Lesonal, and U-tech Brands
    • Started in the Services group in 2010 as a Services Development Specialist
    • Designed and maintained the Acoat website, the marketing of the ASVRN network of collision shops to major work providers
    • Developed new and updated existing Acoat services offerings
    • In 2011, transitioned into the role of Services Consultant in which he consults collision repairers in GA, SC, NC, AL, TN, and VA in everything from profitability to process improvement
    • Has a bachelor’s degree in Technology Management from Southern Polytechnic State University and a Master degree from Shorter College.In 2015, took over the Eastern Market Services Manager position managing all AkzoNobel services activities in the Eastern US