Friday, 8/10/2018, 2:00 PM - 5:00 PM
 B207

Selling the Invisible Service Solution

The profit structure of repair shops is changing. Have you every struggled with a drivability diagnosis and wondered how in the world you are going to get paid for the 8 hours your technician invested in properly identifying the root cause of the clients concern? This course is designed to help you master the skills needed when selling the invisible service solution. The most critical part of profitability for a repair shop is ensuring every segment of time is billed out and collected for every vehicle at the proper rate. You'll learn how to price Invisible Services in a way that customers will say yes to, as well as creating value for the service provided. We'll identify emerging profit centers that will help your shop stay profitable in the next 5 - 10 years.
Subject to change without notice
  • Speaker: AdvisorFix

    In 2010, Jeremy O’Neal created Advisor Fix. Jeremy grew up in a service station and began his career in the auto repair industry by washing headlights at 8 years old. He’s been recognized as one of the industry’s most talented and skilled service advisors. Having worked at independent repair facilities, as well as new car dealerships, Jeremy has developed the best real world sales training available to the auto repair industry. Drawing on personal experiences, his material is based in the real world and works for his clients.

    Jeremy’s strong focus on customer satisfaction helped him set many still-standing sales records. He had over $250,000 in sales in one month! Jeremy also consistently placed his CSI scores in the 5% nationwide. Jeremy founded Advisor Fix in an effort to help Service Advisors around the world master the skills needed to excel in their field.