Friday, 8/10/2018, 2:00 PM - 5:00 PM
 B203

Achieving Operational Excellence

Operational excellence is a business strategy for gaining your competitive advantage. It is the execution of your processes more consistently and reliably than your competition and the ability for every employee to see the flow of value to the customer. Employees will also be able to correct the flow before the customer knows there is an issue with delivering value.

Operational excellence is the constant pursuit of improved performance and profitability in every area of your company. There are four core areas:
  • Talent acquisition and retention
  • Innovation and collaboration
  • Strategy and process alignment
  • Customer satisfaction
Focus your business on being the market leader with strategies to deliver an exceptional experience for employees and customers.
Subject to change without notice
  • Speaker: Haas Performance Consulting

    Bill Haas has more than 40 years of automotive repair industry experience. Beyond his experience he brings his passion for the industry to customers. Seminar attendees and consulting clients benefit from his in-depth knowledge of the industry, unique perspectives and solution based focus to meeting the challenges shop owners and managers continually face.  

    During his career, Haas has worked as a technician in a new car dealership and in several independent shops, as well as a shop manager, parts counter professional, shop owner, technical trainer and executive with the Automotive Service Association.   

    He is an Accredited Automotive Manager (AAM) and has been a member of the Automotive Management Institute (AMI) faculty since 2002.