Friday, 8/10/2018, 2:00 PM - 3:00 PM
 B306

Sales Training for Estimators

A 20% increase in a shop owner's closing ratio could positively affect their bottom line significantly if he or she understands the value of estimating. It all starts with effective communication and negotiation. This class is delivered by Management Success' most requested presenter and includes effective role-playing drills as well as an interactive Q&A panel with owners of successful collision shops. The primary focus is to teach proven techniques for dealing with customers and insurance adjusters. Learn how to get customers off the phone and into the shop; how to resolve their objections and effective tips on how to handle insurance companies and get top dollar for your work!
Subject to change without notice
  • Speaker: Instructor / Shop Inspector, Management Success

    With more than 20 years of industry experience, Kareem Abouzeid is the owner of Knockout Collision in Chico, California, and an instructor and shop inspector for Management Success. Kareem’s education and experience includes I-CAR Technical Training, Estimator Training at Automotive Management Institute (AMI), and Standox Refinish Technician certification. He is also a member of the Management Success Top 20 Collision Group, made up of top auto body shops from around the country. He is a past president of the Feather River Chapter of the California Autobody Association and an active member of BNI.