Thursday, 8/9/2018, 9:30 AM - 10:30 AM
 B304

Building the Sustainable Shop of the Future

Bruce King is considered one of the country’s leading experts on building a modern sustainable business. Bruce, who built King Collision Centers in Massachusetts will now teach the audience the nuts and bolts of how to survive and prosper in the collision repair business now and into the future. In his entertaining and eye-opening style, Bruce will teach the attendees how to use Elite Body Shop Solution’s “5 Pillars of Success” that keeps shop leaders  working on the things that truly matter for continued success. Topics covered:

     • Financial health - keeping an eye on the KPIs that matter
     • Cultural health - how to build a winning team with millennials
     • Customer sustainability – the customer experience may be today’s biggest opportunity
     • Process stability – how working ON the business is often more important than working IN it
     • Risk – what actions are required to perform safe repairs and keep your business out of trouble
Subject to change without notice
  • Speaker: Elite Body Shop Solutions

    Bruce King is considered one of the country’s leading experts on building a modern sustainable business. Bruce, who built King Collision Centers in Massachusetts will now teach the audience the nuts and bolts of how to survive and prosper in the collision repair business now and into the future. In his entertaining and eye-opening style, Bruce will teach the attendees how to use Elite Body Shop Solution’s “5 Pillars of Success” that keeps shop leaders working on the things that truly matter for continued success. Topics covered:

    • Financial health - keeping an eye on the KPIs that matter
    • Cultural health - how to build a winning team with millennials
    • Customer sustainability – the customer experience may be today’s biggest opportunity
    • Process stability – how working ON the business is often more important than working IN it
    • Risk – what actions are required to perform safe repairs and keep your business out of trouble