Thursday, 8/9/2018, 9:30 AM - 10:30 AM
 B316

Bullet Proof Documentation - Can Your File Stand On Its Own?

Many collision shop owners now feel that it's not a question of if you will have a repair come into question--it's when! This session will cover valuable tips and insights into how to create clear repair documentation by following a defined process. Learn what types of documentation are necessary to provide a clear understanding of all work done and what to do when those repairs are challenged.
Subject to change without notice
  • Speaker:

    Mr. Olson is a founder and former COO of VeriFacts Automotive LLC and was with the company until November 2016. Currently he is the CEO of Vehicle Collision Experts LLC (VECOExperts). He is also president of Future Forensics – Automotive damage investigations a company he founded in 1997. His companies specialize in partnering with collision repair technicians, shop owner/managers/estimators and forensic evaluations of collision damaged vehicles, quality of repair issues and valuation issues. He has over 35 years’ experience in the collision repair industry, including roles as collision repair and refinish technician, body shop management and ownership. He has also worked as an independent physical damage appraiser and is a former Allstate Insurance Company adjuster. He is a former regional trainer for Hunter Engineering in Missouri, with training centers in Seattle, Portland, Bay area, Orange County and Hawaii.

    Known as an expert in the industry, he has been involved in well over 8000 individual cases as an expert witness in matters of collision repair, vehicle collisions and manufacturer defect. He has also testified in many states in well over 100 cases as an expert witness.

    Mr. Olson has traveled all over the United States and Canada teaching for I-CAR, VECO Experts and other companies - and also coaching individual technicians and collision repair facilities on the proper repair methods in collision repair and conducting seminars on industry challenges and remedies.