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Wednesday, 8/8/2018

20 Events
  • 8:00 am — 9:00 am

    5 Reasons Why Online Reviews Directly Impact Your Bottom Line

    B303

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    Online reviews are the new word of mouth, and shops that want to separate themselves from the competition are placing more emphasis on collecting and managing online reviews on sites like Google, Facebook. In this presentation, we will cover how online reviews improve discovery by boosting your local SEO ranking, drive traffic to your shop, and finally influence purchase decisions. We’ll also identify ways that online reviews can impact the lifetime value of your customer and how you can use feedback from reviews to improve operations and drive efficiencies.
     
  • 8:00 am — 9:00 am

    Practical Production Processes

    B308

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    This presentation helps the attendee determine if a vehicle is ready to be put into the repair process. It covers thoroughly reviewing the damage assessment to see what steps are required in the repair as well as parts and sublets. Through the repair review the attendee will understand how to sequence repair steps to ensure positive workflow of the repair and use the damage assessment to validate all steps in the repair to ensure all items required for the repair are on hand, a technician meeting the repair skill is available and sublets can be performed as needed.
     
  • 8:00 am — 9:00 am

    Grow Your Network

    B306

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    What makes up your network? Who is in your network? This session takes a deep dive into the consumer journey. Take a step back and truly understand the consumer experience. How do you process and technologically impact your consumers? How do you leverage those technologies and processes to optimize that journey. Join us for an interactive discussion on the modern consumer and how to optimize your "profile" for the most success. Understanding how processes and technology can affect your network will allow you to take action and make a positive impact.
     
  • 8:00 am — 11:00 am

    Using Current Probes to Diagnose Driveability Dilemmas

    B202

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    Inductive current probes have been around for years, even the venerable VAT40 charging/starting systems tester had one! Current probes use induction and “clamp” around a wire which gives us a non-intrusive method of viewing current flow in a circuit. These tools are not just for checking starting and charging system anymore. Coupling these tools with the modern DSO, or lab scope, they are incredibly powerful diagnostic instruments! Current probes can be used for checking engine mechanical integrity, ignition and injection system operation, active wheel speed sensors, shorted engine sensors, parasitic draws and even for network diagnostics. Current probe tooling options and techniques will be discussed in this class. Case studies will support some interesting approaches to some unique diagnostic dilemmas. One is only limited by ones’ imagination and creativity when it comes to this affordable and often underappreciated tool.
     
  • 8:00 am — 11:00 am

    Gasoline Direct Injection: GDI Driveability and Diagnosis in the Real World

    B203

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    GDI is here to stay and to successfully deal with problems related to GDI, you need to understand the theory and testing techniques needed to diagnose them.This session is more than classroom theory! Attendees will see the techniques they are shown used in real world fixes!
     
  • 8:00 am — 11:00 am

    Mastering Voltage Drop Testing

    B207

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    This class will focus on teaching one of the most vital electrical testing techniques techs should know - voltage drop testing. Beginning with an overview of what exactly voltage drop is and its effect on today’s computerized vehicles, the class will move on to techniques followed by real-world examples that will allow attendees to put their new knowledge to the test.
     
  • 8:00 am — 11:00 am

    Transmission Diagnostics for the Non-Trans-Tech

    B204

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    Transmissions have been controlled by computers for a long time. As a result, transmission issues can be electrical or hydraulic/mechanical in nature. When a vehicle with a transmission issue rolls into a shop it is often “shipped” to a transmission shop. Why? A perfectly capable technician who can accurately diagnose an engine issue could tackle the transmission issue. Why lose the customer? This course outlines a logical process for attacking transmission failures. Using tools and techniques that driveability technicians already possess, we will discuss how to draw the line between an electrical problem or an internal transmission issue. Basic knowledge of automatic transmissions is a plus, but this course is geared towards non-transmission technicians.
     
  • 9:30 am — 10:30 am

    The Winning Mindset of America's Greatest Body Shops

    B305

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    Dave Luehr, author of “The Secrets of America’s Greatest Body Shops,” insists that right now is the best time in history to be in the collision repair industry, but only for those with the right mindset. In this fun and engaging course, Dave will teach the audience what the “right mindset” is and how any shop leader willing to challenge their old beliefs can adopt and apply better thinking and habits to help them achieve new higher levels of performance excellence in all areas of their business and life. This class promises to be very motivational and inspiring for those questioning their ability to survive in today’s challenging collision repair industry.
     
  • 9:30 am — 10:30 am

    Scanning, Diagnostics, Recalibration and Reprogramming

    B303

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    Integrating diagnostics into your workflow is the new normal. Pre and Post scanning provides a diagnostics solution to record, assist in repairs and return a vehicle to pre-accident condition electronically as part of the whole repair process. This training will show you how diagnostics fits into today’s collision centers. Diagnostics is not simply scanning a vehicle for codes, it's understanding when to scan as well as how to use the information gathered to return the vehicle to pre accident condition. Learn how diagnostics could fit in to the repair process while gaining a greater understanding of a Diagnostic Solutions and what will be required to complete a safe a proper repair that includes diagnostics.
     
  • 9:30 am — 10:30 am

    Make Marketing Fun

    B306

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    Marketing can be fun when you learn how to recognize the missed opportunities that are right in front of you. How things such as community involvement, local outreach and sponsorship opportunities can brand you as a trusted local business, makes your name be remembered and recognized as a community advocate, a local business that cares about the community, and the causes that they care about. Not all of our marketing ideas are done to make money, some create loyal customers that trust us and would not think of going to the competition. Come and learn how we have achieved outstanding results while becoming the area leader with the most awards, community recognition, and the most trusted body shop in our markets.
     
  • 4:00 pm — 7:00 pm

    Get Your Shop Noticed with an Effective Internet and Social Media Strategy

    B201

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    Have you ever spent a lot of money on expensive advertising that didn't get you the traffic you deserve? Traditional advertising methods are becoming more expensive and less effective. In this exciting session, Matt Winslow of ATI’s Automotive Training Institute shares cutting edge tips to drive cars to your bays and profits to your pockets by using the Internet and Social Media effectively.

    Discover the critical information that MUST appear on page 1 of your website, yet most web designers forget and most shop’s websites lack.

    Learn why most customers DON’T go to your website to find you and what to do about it.

    Discover why most web-based ads are ignored and learn how to connect with today's customers with the right message.

    Find out what your customers are saying about you on the Internet!

    Learn why only 20% of most email you send is actually read by customers and how to dramatically increase email open rate.

    Learn which Social Media sites help you appear on Google’s page one and which don’t.

    Uncover critical Social Media mistakes that turn off customers and how to avoid them.

    Harness the power of today's smart phones to connect with today's online savvy customers.
     
  • 4:00 pm — 7:00 pm

    Chemistry Lessons for a Multi-Generational Workforce

    B203

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    Do you ever find members of your team frustrated, tense, distracted, upset or unreasonable with other members of the team? Wonder why? Well, Gen Y thinks Gen X is a bunch of whiners. Gen X believes Gen Y is arrogant. And everyone thinks the Boomers are self-absorbed workaholics.

    While the younger generation’s entitled attitude is clashing with the older worker’s values, Gen Y’s presence is improving workplace policy for everyone. Once we understand their differences and learn what is important for each group we can work together effectively.
     
  • 4:00 pm — 5:00 pm

    End the Shortage! Growing Your Own Technicians

    B304

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    The #1 problem facing the automotive industry is the technician shortage. You can either keep complaining, or you can do something about it. In this session we’ll talk about how to find technician candidates, implement a mentoring system, and set your shop up to keep technicians for the long run (while your competition keeps struggling). 
     
  • 4:00 pm — 7:00 pm

    Controlling the Front

    B214

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    Sales is driven by effective communication and negotiation; this all begins with your front-end. This class includes effective role-playing drills, classroom exercises and an interactive Q&A session. 

    Attendees will learn: 
    • Effective communication skills
    • How to implement organization and structure into your shop
    • Tips and tricks on dealing with customer objections
     
  • 4:00 pm — 5:00 pm

    Activating Your ADAS Knowledge: Diagnosing Driver Assist Systems

    B217

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    ADAS (Automated Driver Assist Systems) are becoming common on today’s vehicles as we move closer to fully autonomous vehicles.  In this course Delphi Technologies' senior technical trainer Dave Hobbs will cover;
    • Educating your customers on the levels and limitations of ADAS systems
    • Overview of Lane Keep Assist, Lane Departure Warning, Blind Spot Monitor, Adaptive Cruise, etc.
    • Hardware overview (RADAR, LIDAR, smart cameras and ultrasonic sensors)
    • Camera / sensor aiming equipment, windshield and paint concerns, etc.
    • ABS, electronic throttle and E-steering interactions / customer concerns
    • Diagnostic tool data interpretations, service do’s and don’ts and case studies 
     

Thursday, 8/9/2018

28 Events
  • 8:00 am — 9:00 am

    Scanning, Diagnostics, Recalibration and Reprogramming

    B305

    Show more Show less
    Integrating diagnostics into your workflow is the new normal. Pre and Post scanning provides a diagnostics solution to record, assist in repairs and return a vehicle to pre-accident condition electronically as part of the whole repair process. This training will show you how diagnostics fits into today’s collision centers. Diagnostics is not simply scanning a vehicle for codes, it's understanding when to scan as well as how to use the information gathered to return the vehicle to pre accident condition. Learn how diagnostics could fit in to the repair process while gaining a greater understanding of a Diagnostic Solutions and what will be required to complete a safe a proper repair that includes diagnostics.
     
  • 8:00 am — 10:30 am

    Modern Chassis Systems

    B308

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    This class will review the foundations of chassis dynamics. Details of how the chassis angles, such as toe, caster and camber, are influenced with different settings. Concluding with a short summary of Kamm’s circle. The competitive advantages and disadvantages of all chassis systems will be presented. The latest and most complicated system, the multi-link system, will be discussed in detail, as well fitting instructions for control arms and shock absorbers for the suspension system. Electro-mechanical steering solutions will be summarized. The main focus is on the most popular electro-mechanical steering racks, namely axial parallel actuation (APA) and dual pinon type (DP). Explanations about the functions, diagnostics and the sensors will be covered. The initialization and activation procedure will be discussed. All assistance systems which have an influence on the steering system will be described. An overview about the abbreviations, such as ACC, PLA, and DSR, will be given. This training will end with the functions and impacts of radar and camera systems on the steering system, and how to do a basic setting of these systems.
     
  • 8:00 am — 11:00 am

    The Pressure Is On

    B201

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    Every decade or so a new automotive technology is discovered that is truly game changing. The use of pressure transducers in automotive service bays is one of the most exciting discoveries of the 21st century. This technology saves time and money on a grand scale when diagnosing and repairing vehicles. The impossible diagnosis becomes routine in your service bay. This course will teach both novice and expert tricks to make pressure transducer diagnostics quick and easy. This course is led by one of the foremost experts in the field of pressure analysis and is a “must take” course for the modern technician.  

        • Learn how to find misfiring cylinders through tail pipe pressure, making PO300 DTC’s  a snap

         • Learn how to find camshaft to crankshaft timing problems through the spark plug hole

         • Learn how to test variable camshaft timing problems

         • Learn how to find intermittent valve sealing problems; intake and exhaust

         • Learn how to find piston ring sealing problems

         • Learn how to find restricted exhaust problems through the spark plug hole

         • Learn how to find ignition timing problems on modern engines through the spark plug hole 

     
  • 8:00 am — 11:00 am

    Pressure Waveforms - An Analysis From The Inside Out Part 1

    B202

    Show more Show less
    Today, it is possible to diagnose a variety of engine mechanical issues without expending a lot of time or taking anything apart. How? Through the use of the Digital Storage Oscilloscope and specialized pressure sensors and/or transducers. In this class, attendees will learn what tooling is needed, how to capture the scope patterns and how to interpret them using a variety of real world examples (case studies). (This class will be taught in two parts, covering both the morning and afternoon sessions).
     
  • 8:00 am — 11:00 am

    Essential Diagnostic Steps for Driveability and Electrical Issues

    B208

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    This is a critical thinking or logical approach class to address many of the issues that face techs every day; working on systems that are new to them or that they have little or no experience diagnosing. The course is a mix of critical thinking, theory, diagnostic testing methods, tooling and real world case studies. Four areas will be addressed: mechanical testing, fuel trim diagnostics, ignition testing and network communication issues. Graphing scan data, archiving data and other useful diagnostic software will be discussed. Lots of real world, not so forward case studies will be used to illustrate these processes and techniques.

         • See how you can diagnose each type of problem with basic tools and high tech tools.

         • Learn how to figure out what to do next in your diagnostic process.

         • See what your results should be and where to go next.

         • See a quick review of the “Flatrater” test drive and how to gather information.
     
  • 8:00 am — 11:00 am

    Unlocking the Potential of Your Scan Tool

    B218

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    No matter what aftermarket scan tool you are currently using, odds are you are not using it to its full potential. And that is costing you time and money! In this session, you will learn scan tool proficiency, how to use scan data to direct your diagnosis, when to use Global OBD II and when to use enhanced modes, and how to mate your scan tool, scope and DVOM for a better diagnostic result.
     
  • 8:00 am — 11:00 am

    Mastering Ford's Integrated Diagnostic Software (IDS)

    B216

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    Ford’s IDS software is NOT the most "user-friendly", and maybe because it can seem intimidating, we tend NOT to use all its strengths to our benefit. IDS is an extremely powerful software suite which offers the technician unrivaled diagnostic capabilities. This seminar will cover IN-DEPTH, the most powerful functions, simplifying IDS navigation, IDS integration with Ford’s websites and will help build technician confidence through icon and tasks familiarity.
     
  • 8:00 am — 11:00 am

    Turbocharger Operation and Diagnostics

    B215

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    This class will focus on turbocharger operation and diagnostics. A strong emphasis will be placed on turbo support systems including inputs and outputs.

    We will discuss sensor inputs such as MAF (when used), Baro, MAP and boost (air charge). Also discussed will be wastegate valve and bypass valve controls. 

    The scan tool will be used exclusively for diagnostics, so data pid interpretation is an important part of this class. We will study WOT runs in order to evaluate turbo efficiency.

    Discussion topics include the following:

    - The Benefits of Boosting, and Intake Air Density
    - Turbocharger Components
    - 2011 Chevy Cruze Turbo Operation & P2261
    - Ford F150 Twin Turbo 3.5L
    - VW/Audi 2.0L Turbo & P0299
     
  • 8:00 am — 11:00 am

    Diagnosing the Top 3 DTC’s

    B209

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    Over the past decade, failure data has been collected from the Illinois EPA’s emissions testing program. Although these statistics have only been gathered from Illinois, they provide a pretty good representation of the most common failures that appear around the country. Annual results show that the top three DTC’s that continually set are: catalyst codes, lean codes and EGR codes. This course will cover a wide variety of techniques that can be used do effectively diagnose these failures. Scan tools, exhaust gas analyzers, information resources and more will be used to attack these issues. Case studies for each failure are also included.
     
  • 8:00 am — 11:00 am

    Advanced Technology Vehicles: Advanced Driver Assist Systems

    B217

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    You have seen them publicized on television. Advanced Driver Assist Systems (ADAS) that are developed to automate/adapt/enhance vehicle systems for safety and improved vehicle control. Some features are designed to avoid collisions and accidents by offering technologies that alert the driver to potential problems. Others to avoid collisions by implementing safeguards and taking over control of the vehicle. Adaptive features may automate lighting, provide adaptive cruise control, automate braking, incorporate GPS/ traffic warnings, connect to smartphones, alert driver to other cars or dangers, keep the driver in the correct lane or show what is in blind spots. These system are entering the aftermarket repair world. Be up to date on operation and diagnostic techniques that will enable you to keep these jobs profitably in your shop.
     
  • 8:00 am — 11:00 am

    Effective Electrical Troubleshooting: Start/Stop Systems

    B213

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    Many vehicles are now being engineered with Stop-Start technology. Implementing automated stop-start technology in today’s vehicles is a cost-effective way to improve fuel economy and reduce emissions without affecting consumer acceptance. A Stop-Start system operates by cutting off the engine when the vehicle comes to a complete standstill, and automatically re-starts the engine when the driver releases the brake pedal. This operating strategy is often utilized in full hybrid-electric vehicles that have powerful electric systems, but is becoming more popular in non-hybrid vehicles that use traditional starter/battery configurations.

    We will cover manufactures using stop-start technology, dual battery and robust starter motor technologies, common components found on each system, diagnostic evaluation and repair methods and review important best service practices to handle working on vehicle's equipped with Stop-Start systems.
     
  • 8:00 am — 10:00 am

    Basics of Blueprinting

    B306

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    The presentation covers tools required, information sources, document repair procedures and finalize a damage assessment. Learn how to document repair processes correctly the attendee will be able to communicate the repair needs to all involved effectively. Starting with vehicle identification, tools required and the need to collaborate with shop personnel, we'll show various websites to help find repair processes, discuss diagnostic scanning, identify associated damage, proper photo documentation, structure measurement needs, corrosion protection requirements, refinish processes and repair validation through P-pages.
     
  • 8:00 am — 9:00 am

    Telematics and Collision Repair

    B304

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    How will Telematics and the connected car impact the future of Collision Repair – In this session, Mike Anderson of Collision Advice will share with attendees how telematics and the connected car will influence the claims process in the future with first notice of loss (FNOL). In addition, Mike will cover what role the OEM's will play in collision repair. Prepare yourself for the future so you thrive and not just survive!
     
  • 8:00 am — 10:00 am

    Why the Best Processes Fail When Pressured

    B309

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    Many shops have invested significant time and energy to document Standard Operating Procedures. Some have even gone to the lengths of visualizing Standard Work and implementing Standards. So why do the most well documented and supported processes still fail?

    Seminar attendees will experience a fun and engaging simulation that demonstrates exactly why the best processes fail. You will understand the differences between Standard Operating Procedures, Standard Work, and Standards; understand when these important tools still fail and why, and understand how to avoid process failure.
     
  • 9:30 am — 10:30 am

    Are Bad Reviews Costing You Business?

    B305

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    Your online reputation can play a large role in customer repair purchase decisions. Maintaining a pristine online reputation is critical to your digital marketing strategy. In this presentation we will show you how to optimize your Google My Business and Facebook Business page, build out a professional looking social media presence, and develop social proof for your shop. We'll also offer tips for bringing in hundreds of positive reviews.

    Speaker: Chris Allen
     
  • 9:30 am — 10:30 am

    Bullet Proof Documentation - Can Your File Stand On Its Own?

    B316

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    Many collision shop owners now feel that it's not a question of if you will have a repair come into question--it's when! This session will cover valuable tips and insights into how to create clear repair documentation by following a defined process. Learn what types of documentation are necessary to provide a clear understanding of all work done and what to do when those repairs are challenged.
     
  • 9:30 am — 10:30 am

    Building the Sustainable Shop of the Future

    B304

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    Bruce King is considered one of the country’s leading experts on building a modern sustainable business. Bruce, who built King Collision Centers in Massachusetts will now teach the audience the nuts and bolts of how to survive and prosper in the collision repair business now and into the future. In his entertaining and eye-opening style, Bruce will teach the attendees how to use Elite Body Shop Solution’s “5 Pillars of Success” that keeps shop leaders  working on the things that truly matter for continued success. Topics covered:

         • Financial health - keeping an eye on the KPIs that matter
         • Cultural health - how to build a winning team with millennials
         • Customer sustainability – the customer experience may be today’s biggest opportunity
         • Process stability – how working ON the business is often more important than working IN it
         • Risk – what actions are required to perform safe repairs and keep your business out of trouble
     
  • 9:30 am — 10:30 am

    Know Your Score

    B302

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    This interactive session discusses the different "scores" that affect the collision repairer in today's competitive DRP environment. Understand and know your score within your market. Do you know where you stand? Do you know what impact your score has on your business? Join us for this revealing discussion on how to take this data and turn it into actionable steps to improve your business. Understand what makes up your score and develop actionable steps to positively impact it.
     
  • 9:30 am — 10:30 am

    Owners...What should you expect from QuickBooks

    B301

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    Today business is fast paced, but it is critical to have the proper information to run your business as well. QuickBooks is the most popular accounting system used in the Automotive Industry, but are you getting what you really need that is accurate, timely, and understandable? This 60 minute program will discuss what to expect from QuickBooks and options to get you there.
     
  • 4:00 pm — 7:00 pm

    What Are the Holes in Your Profit Bucket?

    B201

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    In this exciting presentation you'll learn how to create a winning financial scenario to give you the profits you want and the life you deserve! In this session you’ll discover how the three most important metrics affect the size your business, the money you make, and the stress you live with!
     
  • 4:00 pm — 7:00 pm

    "Employees, Your Future Depends on Them! (Finding and Keeping the Right People) "

    B203

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    The future of your business depends on having people to perform the work and serve the customer. Are you up for the challenge of finding and training employees to ensure the future success of your company? Stop wondering who will do the work.

    With the right approach you can find and develop talented people with a desire to stay. Gain an understanding of the characteristics and values the next generation of employees will bring to the job. Learn the seven questions employees ask themselves when evaluating their job satisfaction. Influence employee’s attitude towards their work when you provide an environment that includes competitive wages, effective management, training, empowerment, recognition, and a balance of challenges and opportunity. Before you know it you have developed the talent for the future of your company. The right employees are your competitive advantage.
     
  • 4:00 pm — 7:00 pm

    Social + Reputation = $ales!

    B204

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    The social footprint that you build for your business will create a reputation that can either drive customers into your business or drive them away from your business. There is a permanent record for every business that customers turn to every day to make buying decisions. Are you employing the right Social strategy for your business? How good is your online Reputation? One fact remains when you add your Social strategy to your Reputation it equals Sales. Join industry expert Jeremy O'Neal as he shares the insights he gained from taking the worst shop in America and turned it into one of the best shops in America in just 6 short months. Jeremy utilized these exact strategies to realize 10X growth within 5
    months. Everything was done without spending any money on direct mail marketing. You'll learn the exact strategies and action plan used so you can experience the same growth in your business when you return to your shop!
     
  • 4:00 pm — 7:00 pm

    Successful Thinking

    B204

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    It’s been said that what you think about you become – all day long. Our thinking determines absolutely everything we do. In this session, Rodger will examine our thinking strategies and provide useful insights on how to align our thinking with the successful outcomes we all desire. Based on ATRA’s ongoing What’s Working© program; a study of the most successful shop owners in the industry with data and statistics compiled through numerous surveys, consumer focus groups and field observations. From running a business to running a life it all begins with Successful Thinking!
     
  • 4:00 pm — 5:00 pm

    Visually Managed Collision Repair

    B305

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    “Connecting the Dots between High-Minded Lean Concepts and Real-World Results” 

    Change in our industry today is accelerating, and so must the development of people, operations, and processes. Tactically Lean is for those collision repair operators, owners, and managers who understand that being successful moving forward will demand a great deal more than just business as usual. It will demand accelerated development and a desire to strengthen their operation skills and the skills of their teams.

    Learn how to:

    • Implement Lean process without Disruption to their Business
    • Develop practical SOP and Lean process for their Business
    • Produce Predictable & Consistent Work Flow in their Business
    • Set Business performance goals & Accountabilities
    • Reduce Delays & Improve Production Cycle Times  
    • Improve Customer & Employee Satisfaction
     

Friday, 8/10/2018

24 Events
  • 8:00 am — 11:00 am

    Understanding Control Area Network (CAN)

    B201

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    Communications have been essential from the beginning of history. In the modern vehicle communications are vital in order to control the on board systems within the vehicle. The first electrical data communications was Morse Code, where on-off signals were timed to provide information that would be sent on a wire. This basic idea of on (high) - off (low) signals is still the main way on board vehicle communications send and receive communications. This class will cover how the Control Area Network (CAN) works, how to diagnose the CAN system, and how to properly repair bus problems. With many real world case studies you will learn how to quickly diagnose this advanced communication system where it counts, in your service bays.
     
  • 8:00 am — 9:00 am

    Make Marketing Fun

    B306

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    Marketing can be fun when you learn how to recognize the missed opportunities that are right in front of you. How things such as community involvement, local outreach and sponsorship opportunities can brand you as a trusted local business, makes your name be remembered and recognized as a community advocate, a local business that cares about the community, and the causes that they care about. Not all of our marketing ideas are done to make money, some create loyal customers that trust us and would not think of going to the competition. Come and learn how we have achieved outstanding results while becoming the area leader with the most awards, community recognition, and the most trusted body shop in our markets.
     
  • 8:00 am — 9:00 am

    Visually Managed Collision Repair

    B303

    Show more Show less
     “Connecting the Dots between High-Minded Lean Concepts and Real-World Results” Change in our industry today is accelerating, and so must the development of people, operations, and processes. Tactically Lean is for those collision repair operators, owners, and managers who understand that being successful moving forward will demand a great deal more than just business as usual. It will demand accelerated development and a desire to strengthen their operation skills and the skills of their teams. 

    Learn how to:
    • Implement Lean process without Disruption to their Business
    • Develop practical SOP and Lean process for their Business
    • Produce Predictable & Consistent Work Flow in their Business
    • Set Business performance goals & Accountabilities
    • Reduce Delays & Improve Production Cycle Times  
    • Improve Customer & Employee Satisfaction
     
  • 8:00 am — 11:00 am

    Pressure Waveforms - An Analysis From The Inside Out Part 2

    B202

    Show more Show less
    Today, it is possible to diagnose a variety of engine mechanical issues without expending a lot of time or taking anything apart. How? Through the use of the Digital Storage Oscilloscope and specialized pressure sensors and/or transducers. In this class, attendees will learn what tooling is needed, how to capture the scope patterns and how to interpret them using a variety of real world examples (case studies). (This class will be taught in two parts, covering both the morning and afternoon sessions).
     
  • 8:00 am — 11:00 am

    Communication Issues, U Codes and Network Diagnostics

    B215

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    Since the advent of the computer controlled car the number of modules on said car keeps growing. Networks are the central nervous system of the modern vehicle. Network communications are essential to the proper operation and performance of safety and infotainment systems. Networks also gave us the ability to program modules and enhance our diagnostic abilities exponentially. However, when there is a communication breakdown, or a module becomes non-responsive, the diagnostics can be not so straight forward. Unplugging every module one at a time can be a time consuming, and sometimes fruitless, task. To make things worse, “U” Codes often leave “you” with little direction. This class will introduce technicians to a simplified, straightforward and logical step by step process to understanding and diagnosing network issues in the modern vehicle. Tooling options and techniques will be discussed. Real world case studies will be used to illustrate these techniques.
     
  • 8:00 am — 11:00 am

    Critical Thinking Diagnostic Strategies

    B216

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    This seminar will cover how to sharpening your diagnostic skills, knowing where to find first place to start, setting up a diagnostic game plan, using strategy based diagnostics and diagnostic routines, using PCM strategies and Enabling Criteria. This seminar has information on, batteries including coding and reprogramming, patristic draw, voltage drop, engine testing including relative compression, gas analysis, fuel flow testing, fuel trim, current ramping, PCM testing, pressure transduces, reprogramming, new way to test EVAP and much more.
     
  • 8:00 am — 11:00 am

    Air Fuel Sensor Operation and Testing

    B204

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    This class will focus on 4 wire air fuel sensor operation, and practical scan tool and multimeter testing.

    Discussion topics include the following:
    • Denso 4 Wire Air Fuel Sensor construction and operation
    • Toyota 4 Wire Air Fuel Sensor testing
    • Honda 4 Wire Air Fuel Sensor testing
    • Subaru 4 Wire Air Fuel Sensor testing
    • Case studies
     
  • 8:00 am — 11:00 am

    Mode $06: Diagnostics Beyond DTC’s

    B217

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    Mode $06 provides detailed test results that can be used to help diagnose a variety of issues. It is also a valuable tool when diagnosing OBD Emissions Failures. Monitors are key to OBD emissions testing success. Mode $06 provides the detailed results of monitors that have run to completion. Learn what Mode $06 is and how to decipher its meanings. Learn the basics of how to use Mode $06 to your advantage to help: Diagnose intermittent MIL's; Identify marginal components; Perform repair verification; and more. Warning! Mode $06 data cannot always be trusted! Time will be spent discussing when data is valid and when it should be ignored. Websites where Mode $06 data can be found will also be discussed. The goal of this course is to educate technicians on potential uses of Mode $06 and provide attendees with an additional tool to add to their diagnostic tool box.
     
  • 8:00 am — 11:00 am

    Advanced Technology Vehicles: Advanced Driver Assist Systems

    B208

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    You have seen them publicized on television. Advanced Driver Assist Systems (ADAS) that are developed to automate/adapt/enhance vehicle systems for safety and improved vehicle control. Some features are designed to avoid collisions and accidents by offering technologies that alert the driver to potential problems. Others to avoid collisions by implementing safeguards and taking over control of the vehicle. Adaptive features may automate lighting, provide adaptive cruise control, automate braking, incorporate GPS/ traffic warnings, connect to smartphones, alert driver to other cars or dangers, keep the driver in the correct lane or show what is in blind spots. These system are entering the aftermarket repair world. Be up to date on operation and diagnostic techniques that will enable you to keep these jobs profitably in your shop.
     
  • 8:00 am — 11:00 am

    Effective Electrical Troubleshooting: Stop-Start Technologies

    B207

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    Many vehicles are now being engineered with Stop-Start technology. Implementing automated stop-start technology in today’s vehicles is a cost-effective way to improve fuel economy and reduce emissions without affecting consumer acceptance. A Stop-Start system operates by cutting off the engine when the vehicle comes to a complete standstill, and automatically re-starts the engine when the driver releases the brake pedal. This operating strategy is often utilized in full hybrid-electric vehicles that have powerful electric systems, but is becoming more popular in non-hybrid vehicles that use traditional starter/battery configurations. We will cover manufactures using stop-start technology, dual battery and robust starter motor technologies, common components found on each system, diagnostic evaluation and repair methods and review important best service practices to handle working on vehicle's equipped with Stop-Start systems.
     
  • 8:00 am — 10:30 am

    Top 10 Mistakes Using QuickBooks...That Prevent You From Getting Timely and Accurate Information to Manage Your Business

    B308

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    Is your business hampered by the Top 10 mistakes made using QuickBooks that prevent your business from having reliable, accurate, and timely financial information to analyze and run your business? This program will identify the top 10 processes that cause this to happen, and how to correct them. Designed for owners, bookkeepers, and controllers. 
     
  • 8:00 am — 9:00 am

    Succession and Development Planning

    B305

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    This course teaches business owners and managers how to create development plans and succession plans that help to motivate different types of workers and to plan for attrition (both positive and negative) allowing business leaders to be proactive to staffing changes instead of reactive. The focus is on creating a meaningful work environment for employees from multiple generations by understanding the characteristics of each generation in the workforce today. This class is in process of being certified for CE credits and I-Car Alliance points. Upon completion of this course participants will understand how to create and implement succession plans and development plans for their staff in order to increase employee retention and satisfaction as well as creating a proactive staffing plan in writing.
     
  • 9:30 am — 10:30 am

    Must-Have SEO Building Blocks

    B303

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    In this presentation, we will provide you with a refresher on three of the most important factors that determine local search ranking and what you can do to optimize them, including why you should maintain a consistent name, address and phone number across all business listings and on your website, the numerous benefits of collecting online reviews, and close by discussing some best practices that will ensure you have enough reviews coming in.
     
  • 9:30 am — 10:30 am

    10-Step Process to Predictable Repairs

    B305

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    Repairing a vehicle properly and safely is a simple process of steps. This session offers a 10-step guide to audit your shop's quality and repair process. Learn the 15 things that cause a repair or process to fail that 99% of shops are doing today and how to address them. This class will show how simply following a 10 step process can lead to a high quality repair every time!
     
  • 2:00 pm — 3:00 pm

    Tactically Lean-Strategic Lean Implementation

    B305

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     Do you ever wish there was a way to implement more effective processes and procedures to help make your shop great? What about an effective way to constantly keep your team engaged and up-to-speed with these processes? If you have these type of questions, “Visually Managed Collision Repair” can help your shop achieve and maintain a leading edge. By providing the participant with the operational tools necessary to implement “Visually Managed Collision Repair” this course will address the aspects of “visual management” in a collision center. Collision centers that take advantage of “visual management” techniques will be able to address every aspect of collision production, sales and service in their own shop. “Visually Managed Collision Repair” is real world implementation of visual management techniques and queues in all phases of production and sales. Collision centers will drive consistent process into their collision centers; they will be armed with the understanding needed to change the way their companies operate!
     
  • 2:00 pm — 3:00 pm

    Sales Training for Estimators

    B306

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    A 20% increase in a shop owner's closing ratio could positively affect their bottom line significantly if he or she understands the value of estimating. It all starts with effective communication and negotiation. This class is delivered by Management Success' most requested presenter and includes effective role-playing drills as well as an interactive Q&A panel with owners of successful collision shops. The primary focus is to teach proven techniques for dealing with customers and insurance adjusters. Learn how to get customers off the phone and into the shop; how to resolve their objections and effective tips on how to handle insurance companies and get top dollar for your work!
     
  • 2:00 pm — 5:00 pm

    4 Keys to Lasting Success and Profit

    B201

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    Learn the four essential keys that will transform your life and make your business exciting and fun again! Re-ignite your passion for running a top performing company! Increase personal productivity with focus and time management secrets. Build systems to increase performance and get more free time. This is a high-energy, funny and inspiring presentation with state-of-the-art multi-media slides. The flow is: The Pain, The Problem, The Solution, The Benefit.
     
  • 2:00 pm — 5:00 pm

    Achieving Operational Excellence

    B203

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    Operational excellence is a business strategy for gaining your competitive advantage. It is the execution of your processes more consistently and reliably than your competition and the ability for every employee to see the flow of value to the customer. Employees will also be able to correct the flow before the customer knows there is an issue with delivering value.

    Operational excellence is the constant pursuit of improved performance and profitability in every area of your company. There are four core areas:
    • Talent acquisition and retention
    • Innovation and collaboration
    • Strategy and process alignment
    • Customer satisfaction
    Focus your business on being the market leader with strategies to deliver an exceptional experience for employees and customers.
     
  • 2:00 pm — 5:00 pm

    Selling the Invisible Service Solution

    B207

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    The profit structure of repair shops is changing. Have you every struggled with a drivability diagnosis and wondered how in the world you are going to get paid for the 8 hours your technician invested in properly identifying the root cause of the clients concern? This course is designed to help you master the skills needed when selling the invisible service solution. The most critical part of profitability for a repair shop is ensuring every segment of time is billed out and collected for every vehicle at the proper rate. You'll learn how to price Invisible Services in a way that customers will say yes to, as well as creating value for the service provided. We'll identify emerging profit centers that will help your shop stay profitable in the next 5 - 10 years.
     
  • 2:00 pm — 5:00 pm

    Think Smarter, Not Harder

    B208

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    Most shop owners and technicians (and everybody else by the way) spend most of their work- lives completing a series of tasks – very little thinking ( critical or other) ever occurs – as a result, thinking-atrophy starts to weaves its way into our daily lives. We become robotic in our actions with very little to no thinking taking place. The results of this behavior keeps us stuck in the same “rut.” The monotony of doing the same thing over and over without thought begins to takes its toll on the shop owner and his employees, and soon a sense of burn-out, fatigue and lack of passion sets in. We wonder what happened? Where did the fire go? How come I can’t seem to get a head? This session will take these questions head-on and reveal the results from people who have found their flow of smarter, more creative thinking which has lead them to the top of their fields. Based on the science and research from Mihaly Czikszentmihalyi (pronounced “cheeks sent me high”), PhD., and my own research (currently ongoing) with shop owners from all over the country.
     

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