Achieving Operational Excellence
Operational excellence is the constant pursuit of improved performance and profitability in every area of your company. There are four core areas:
- Talent acquisition and retention
- Innovation and collaboration
- Strategy and process alignment
- Customer satisfaction
Speaker: Haas Performance Consulting
Bill Haas has more than 40 years of automotive repair industry experience. Beyond his experience he brings his passion for the industry to customers. Seminar attendees and consulting clients benefit from his in-depth knowledge of the industry, unique perspectives and solution based focus to meeting the challenges shop owners and managers continually face.
During his career, Haas has worked as a technician in a new car dealership and in several independent shops, as well as a shop manager, parts counter professional, shop owner, technical trainer and executive with the Automotive Service Association.
He is an Accredited Automotive Manager (AAM) and has been a member of the Automotive Management Institute (AMI) faculty since 2002.