Retail reset – from sales assistant to customer happiness creator
The success factor of a brand today is the customer and their perception of the brand. The brand and product are the focus, but they need to be combined with the human factor to create excellent customer relationships and, above all, excellent sales performance in 2020.
This lecture will liberate you from traditional ‘sales assistant thinking’ and will inspire new, fresh ideas around your customer and you! It concentrates on the most important thing a company can have: the customer. Because if this relationship is right, your sales will benefit!